Shipping Policy
Last updated: April 2025
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | From $4.99 |
| Express Shipping | 3–7 business days | From $12.99 |
| Free Shipping | 7–15 business days | On orders over $79 |
3. International Shipping
We ship worldwide. International delivery times may vary depending on your country and local customs processes. Estimated delivery is 10–20 business days for most international destinations.
Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our pricing.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track your order directly through our website or via the carrier's tracking page. If you have trouble tracking your order, contact us at support@forever-official.com.
5. Delays
Delivery times are estimates and not guarantees. Delays may occur due to high order volumes, weather conditions, carrier disruptions, or customs processing. Forever Official is not responsible for delays caused by factors outside our control.
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist you.
6. Lost or Stolen Packages
Forever Official is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, we recommend checking with neighbours and your local post office first.
If the issue persists, contact us at support@forever-official.com and we will investigate with the carrier on your behalf.
7. Incorrect Address
Please ensure your shipping address is correct before placing your order. Forever Official is not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us immediately at support@forever-official.com — we can only make changes before the order is dispatched.
8. Contact
For shipping-related questions:
- Email: support@forever-official.com